Milton Keynes Community Alarm Service
 Being connected to the Community Alarm Service enables the user to summon help quickly and easily 24 hours a day all year round, this means that assistance is available at anytime of the day or night. Giving the user and their relatives peace of mind.
Our users can also be assured that all staff employed by the Community Alarm Service have their credentials regularly checked with the Criminal Records Bureau (CRB)
At each new installation we fit the main alarm unit and also issue a pendant alarm, which offers additional reassurance, enabling the user to summon help at the touch of a button no matter where they are in their home. The button on the main alarm unit may also be pressed to alert the Alarm Centre that assistance is required.
Anyone living within the Milton Keynes Council area may join the Community Alarm Service, regardless of their circumstances.
If You Use Your Alarm
As soon as you operate your alarm you are automatically connected to our modern Control Centre, which is staffed 24 hours a day, seven days a week.
Your name and address will appear on our computer screen, together with the details of your Doctor and the contacts that you have supplied us with, and who have agreed to come to your aid if required.
If we cannot reach any of your contacts, one of our team of specially trained Mobile Wardens will be sent to your home and will provide you with assistance if required.
Over 5,000 homes are now connected to the Milton Keynes Community Alarm Service.
Our alarm service is also fitted into all of our Sheltered Housing Schemes and into specific Council purpose built bungalows and flats.
Remember, it doesn't matter if you own your home or rent it from either Milton Keynes Council or from a Housing Association, anyone living within the Milton Keynes Council area, may be connected to the Community Alarm Service, regardless their circumstances.
You will be surprised how little a Community Alarm costs , and if you are claiming Housing Benefit , Income Support or Pension Credit you won't have to pay anything. For further information on help with paying for the Community Alarm please contact the Supporting People Team on 01908 253558 who deal with support service charges for qualifying tenants.
If English is not my first language, how can I get information on the Community Alarm?
If you would like information on the Community Alarm, Telecare Services or Sheltered Housing, and English is not your first language, please call us on MK 222616 and ask for the loan of an information CD. Alternatively click on the language of your choice below
We can also arrange assistance for you from the Milton Keynes Community Language Service should you require it.
Telecare Services Association
The Telecare Service Association (TSA) is the representative body for Social Alarms/Telecare industry in the UK, its purpose is to realise the potential of the social alarms industry, setting standards for professionalism, encouraging best practice and promoting a wider awareness of the Social Alarms/Telecare industry's role in meeting the real social needs of its users.
In order to gain the Telecare Service Accreditation, Milton Keynes Community Alarm Service successfully completed a comprehensive two-day audit. This recognised the Community Alarm Service under two parts of the TSA's Code of Practice, which is a management framework for best practice. Part one of the Code of Practice relates to the operational requirements for call handling, whilst part two outlines the requirements for the installation of Socila Alarms/Telecare equipment. As part of the ongoing accreditation process, Milton Keynes Community Alarm Service will be subject to an annual audit review.
Your Details and the Data Protection Act
The information you give about your relatives, Doctor, health, religion or other personal details are held in strict confidence in accordance with the Data Protection Act 1998.
The Data Protection Act 1998 regulates the processing of information relating to a living individual. This includes obtaining, holding, using or disclosing such information. It covers manual filing systems and records as well as computerised ones, card indexes and microfiche. If you would like to know more about the Data Protection act and your rights please refer to Milton Keynes Councils Data Protection Statement.
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Frequently Asked Questions | Lone Worker Manager Lone Worker Manager is a software application which works in conjunction with the Community Alarm Service to support vulnerable employees from the aspects of working alone. | Independent living through Telecare SolutionsTelecare Solutions consists of a range of wireless sensors that offer a comprehensive way of managing the risks to a person's health and well being within their own home environment, 24 hours a day, 365 days a year, enabling individuals to continue live independently for as long as possible. | Key Safe As a complimentary service to the Community Alarm, we are able to offer Key Safes via Age Concern at the very competitive charge of £39.00. | Alarm Service Users ForumDuring October 2005 we randomly asked Service Users for their views on the service we provide.
2000 questionnaires were sent out, with a high proportion of these being completed and returned ... more... | Comments, Compliments and Complaints |
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